PRIVACY
POLICY

VELOX AI ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose information when you use our website at veloxai.com and engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly: When you fill out a contact form, book a strategy session, or engage with our services, we may collect:

• Your full name and email address
• Your company name, website, and industry
• Your phone number (if provided voluntarily)
• Project details and business goals you share with us

Information collected automatically: When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent, and referring URLs
• Cookie identifiers (see our Cookie Policy for details)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To schedule and confirm strategy sessions and meetings
• To send project updates, invoices, and service-related communications
• To improve our website, services, and user experience
• To send marketing communications where you have given consent (you may opt out at any time)
• To comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your information with trusted third-party service providers who assist us in operating our business, subject to strict confidentiality agreements:

• Email & Communication: Tools such as Gmail and Outlook for correspondence
• Analytics: Google Analytics 4 (anonymised data for website performance)
• Video Conferencing: Google Meet and Zoom for strategy sessions
• Project Management: Internal tools used for project delivery

We do not share your information with any other third parties except where required by law or with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Enquiry data: Retained for 12 months if no engagement follows
• Active client data: Retained for the duration of the engagement plus 7 years (for legal and accounting purposes)
• Marketing communications opt-out records: Retained indefinitely to honour your preferences

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data (subject to legal obligations)
• Objection: Object to our processing of your data for marketing purposes
• Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at privacy@veloxai.com. We will respond within 30 days.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

9. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at privacy@veloxai.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

• Email: privacy@veloxai.com
• General enquiries: hello@veloxai.com