Legal

TERMS &
CONDITIONS

Last updated: 1 January 2026. Please read these terms carefully before engaging our services.

These Terms and Conditions ("Terms") govern the use of the VELOX AI website located at veloxai.com and any services provided by VELOX AI ("we", "our", "us") to clients ("you", "the Client"). By using our website or engaging our services, you agree to be bound by these Terms.

1. Services

VELOX AI provides digital agency services including, but not limited to, website development, app development, social media marketing, search engine optimisation (SEO), AI automation, and brand strategy. The specific scope of services for each engagement is agreed upon in a separate written proposal or service agreement ("Project Agreement").

All services are subject to the terms outlined in the Project Agreement, which takes precedence over these general Terms where there is any conflict.

2. Project Engagement & Agreements

A project engagement begins when both parties have agreed to a written proposal or service agreement and the initial payment has been received. VELOX AI reserves the right to decline any project request at its discretion.

  • All project scopes are clearly defined in writing prior to commencement
  • Any changes to the agreed scope must be agreed in writing and may incur additional charges
  • VELOX AI will not commence work without a signed agreement and initial payment

3. Payment Terms

  • One-time projects: A deposit of 50% is due upon signing of the Project Agreement. The remaining 50% is due upon project completion and prior to final delivery.
  • Monthly retainers: Invoiced in advance at the beginning of each month. Payment is due within 14 days of invoice date.
  • Late payments: Invoices unpaid after 14 days may incur a late fee of 2% per month. VELOX AI reserves the right to pause work on accounts with outstanding balances.
  • Currency: All prices are quoted and payable in USD unless otherwise agreed in writing.

4. Client Responsibilities

To enable effective delivery of services, you agree to:

  • Provide timely feedback, approvals, and required materials as requested
  • Ensure all content, images, and assets you provide are legally owned or properly licensed
  • Designate a primary point of contact for the project
  • Respond to communication within a reasonable timeframe (typically 3 business days)

Delays caused by the Client's failure to provide required materials or approvals may extend project timelines. VELOX AI is not responsible for delays arising from these circumstances.

5. Revisions & Scope Changes

  • Each project includes a specified number of revision rounds as outlined in the Project Agreement
  • Additional revisions beyond the agreed number will be billed at $150 USD per hour
  • Requests that constitute a change in project scope (not revisions to agreed work) will require a separate written change order and may incur additional charges

6. Intellectual Property

Client IP: Upon receipt of full payment, all original deliverables created specifically for the Client become the Client's intellectual property.

VELOX AI IP: We retain ownership of all underlying frameworks, tools, methodologies, templates, and proprietary systems used in delivering services. These are licensed to the Client for their intended purpose but remain VELOX AI property.

Portfolio rights: Unless otherwise agreed in writing, VELOX AI reserves the right to display completed work in our portfolio and marketing materials. We will not disclose confidential business information when doing so.

Third-party assets: The Client is responsible for licensing any third-party fonts, images, or software included in the final deliverables.

7. Confidentiality

Both parties agree to keep confidential any proprietary, sensitive, or non-public information disclosed during the engagement. This obligation survives the termination of the agreement. VELOX AI will not disclose client business information, strategies, or data to any third party without written consent.

8. Termination

  • Either party may terminate a monthly retainer agreement with 30 days' written notice
  • For project-based work, termination by the Client after commencement will result in payment for all work completed to the date of termination
  • VELOX AI reserves the right to terminate any agreement immediately if the Client engages in illegal activity, abusive conduct, or breaches these Terms
  • Upon termination, all completed work paid for will be delivered to the Client. Work not paid for remains VELOX AI property.

9. Limitation of Liability

VELOX AI provides services based on professional skill and best-practice methodologies. However, we cannot guarantee specific business results (such as sales, rankings, or revenue increases), as these depend on many factors outside our control, including market conditions, platform algorithm changes, and competitor activity.

To the maximum extent permitted by law, VELOX AI's total liability for any claim arising from our services shall not exceed the total fees paid by the Client in the 3 months preceding the claim. We are not liable for any indirect, consequential, or incidental losses.

10. Website Use

By using this website, you agree not to use it for any unlawful purpose, to transmit any harmful or malicious content, or to interfere with the website's operation. All website content is the intellectual property of VELOX AI and may not be reproduced without permission.

11. Governing Law

These Terms shall be governed by applicable law. Any disputes shall first be attempted to be resolved through good-faith negotiation. If unresolved, parties agree to pursue mediation before initiating legal proceedings.

12. Changes to These Terms

We reserve the right to update these Terms at any time. The updated Terms will be posted on this page with a new "Last updated" date. Continued use of our services after changes constitute acceptance of the updated Terms.

13. Contact

For any questions about these Terms, please contact us at hello@veloxai.com.